With more food delivery apps available nowadays, the simple act of ordering and delivering food thru an app becomes a little bit complicated. Two apps seem to be gaining the confidence of customers and drivers alike. The question is: Grubhub vs DoorDash, which one is better?
There are more Grubhub outlets and drivers than DoorDash; so, ordering food from Grubhub tends to be faster.
When it comes to features and user-friendliness of the app, DoorDash feels and looks much better.
DoorDash and Grubhub share the top two spots on surveys that rank the best food delivery service apps today. They have both established a good reputation among customers and couriers.
There is a need to look at the two apps more deeply regarding delivery fees and driver income.
Read on to learn more about DoorDash vs Grubhub including how they compare for couriers and for customers.
Grubhub Vs DoorDash
Grubhub and DoorDash are food service delivery apps catering to a specific market niche. This particular market is populated by a crowd of food delivery service companies.
Since they are the two topmost companies in the rankings, there is a need for customers and drivers to examine their differences and the deals that they are offering.
This is the best way to determine which of the two offers the best deals in terms of the following:
- Driver Income,
- Customer Service, and
- Other Related Matters.
Many aspects will reveal their differences. But the two most important elements that need to be examined are customer service and the options they offer for their drivers to increase their income.
Since Grubhub is more widely available in the last three years, it could capture approximately 30% of the market. This stat is revealed by a study conducted by Second Measure, a survey company.
However, DoorDash is increasing its presence in the market, so are the other food delivery service apps.
It appears that the busiest app is DoorDash. But it pays the least to drivers. Grubhub, on the other hand, pays the most. However, it is more focused on improving customer satisfaction. The key is to understand each app’s offerings related to your needs, whether you are a driver or a customer.
What are the primary differences between Grubhub and DoorDash? Let us take them up one by one:
1. Ease of Use
You can get the app on your Android or iOS.
This app shows all the following:
- Offers, and
- National partners of Grubhub.
You need to scroll down the screen to view your favorite restaurants. The information presented on the app screen is somewhat fragmented and cannot be easily seen.
The screen shows you a consolidated view of your favorite restaurants, promotional deals, and many more. Most customers don’t encounter any problem accessing the information on their website, even if they have to look down to find the data they need.
This food delivery service is more widely available than that of DoorDash.
You can get the app on Android and iOS. The UI/UX of this app is more impressive than that of Grubhub.
Specials and promotions are neatly arranged at the top of the home screen. Upon opening the app, you will instantly access your favorite restaurants, free delivery offers, the names of the national partners of DoorDash, and many more.
The site is well-organized. Its user-friendly pages provide smooth interactions with their customers.
There is a feature called ‘Group Orders.’ This feature allows you to send a link to a friend who is also using this app. Thus, your friend will be able to join their order with you.
You and your friend can add your individual orders separately to the ‘Group Order.’ Both you and your friend can also track the delivery status once you have placed your order.
This app is more polished than that of Grubhub’s. It feels and looks much better.
If you are placing your order from a major city in the United States, you will have no problems accessing restaurants’ scores, whether using the DoorDash or Grubhub app.
But if you are ordering from outside a major US city, you will encounter difficulties if you are using the app of DoorDash.
The service area of Grubhub, according to its website, is a staggering 300,000 restaurants. Of these food joints, 155,000 have partnered with Grubhub in more than 4,000 cities in the United States.
Grubhub has this expansive restaurant partners’ network because it has been in this business much longer than DoorDash.
While Grubhub’s network dwarfs that of DoorDash, the latter’s food delivery service is also available in all major locations in the United States.
3. Subscription Service
In reaction to DoorDash’s marketing promotions that somehow ate up some of its market shares, Grubhub, released early this year, a subscription service which they call Grubhub+. If you get this subscription, the company will offer you free delivery and 10% cashback.
To entice its customers to subscribe to this service, Grubhub is offering a free 14-day trial. The bill of $9.99 per month will be issued one month later.
Meanwhile, DoorDash has been offering its DashPass much longer. It offers free delivery if the amount of your order is at least $10. The company has a much longer trial period for DashPass – 30 days.
Both Grubhub and DoorDash offer a free delivery service on selected restaurants. With a wider network and selection, a customer will get more mileage when they use Grubhub+.
Having more restaurants with free deliveries on their list and with more perks, Grubhub takes the lead on this one.
4. Cost, Fees, and Rewards
Fees discourage people from using anything, including food delivery apps. DoorDash and Grubhub will ask you to pay the following:
- Service fee,
- The delivery fee, and
- Sometimes a tip for every food delivery order.
In the case of DoorDash, you will often pay not just its service fee but the restaurant’s as well.
Grubhub doesn’t usually include the service fee of the restaurant where you are ordering. However, it requires a minimum order amount. Both DashDoor and Grubhub allow you to choose a personal tipping amount if you find the preset ranges are not acceptable.
With its wider network of partner restaurants, Grubhub can offer better pricing than DoorDash. They can also offer special promotions on a wider range.
On Grubhub’s Perks page, you will find many offers for cash off and free deliveries. If you switch from ‘Redeem’ to ‘Earn,’ you will also earn additional rewards by ordering minimum amounts at eligible restaurants.
Meanwhile, DoorDash also offers special promotions routinely. Some of their selected restaurants offer free delivery if the order is more than $10 or your first order. If you prefer DoorDash, you can get more savings if you get a Cash App debit card.
This card offers several Boosts, including one that can unlock 10% discounts on all your DoorDash orders. Your savings will add up if you are in the habit of ordering regularly. However, you will get more savings at Grubhub in the long run because of its wider network.
Regarding cost and fees, it is often a matter of how you want to use the app and which restaurants you favor.
Again, Grubhub Vs DoorDash-what’s the difference? Since there are more Grubhub drivers, getting your food through them would be easier and faster. But DoorDash has a more user-friendly and easier to look at app.
Grubhub Vs DoorDash Driver Pay
The food app service of Grubhub is now available in more than 4,000 cities in the United States. DoorDash, on the other hand, has kept on growing from only 850 locations in the U.S. in 2018 to over 3,000 cities in 2020.
Both companies have also penetrated the markets in small U.S. cities. Maybe their food delivery services are now available in your local area.
In the section below, we’ll look at Doordash vs Grubhub driver’s wage.
The factors that affect drivers’ pay at Grubhub are the following:
- Driving and Waiting Time
- Mileage for pick-up and drop-off
- Total Mileage
- Ease of Delivery
- Demand for Drivers
With Grubhub, you will get 100% of the tips that customers are willing to give. The table below will show how the new pay model of Grubhub will help drivers earn more:
|Factors||Past Computation||Current Computation|
|Mileage Amount (pick-up)||–||$0.22 per mile x 2 miles = $0.44|
|Mileage Amount (drop-off)||$0.50 per mile x 1.5 miles = $0.75||$0.22 per mile x 3 miles = $0.66|
|Total Mileage Amount||$0.75||$1.10|
|Time Amount (driving and waiting)||–||$0.13 per minute x 30 mins. = $3.90|
|Minimum Order Amount||$4.00||–|
|Total Amount Earned||$0.75 + $4.00 + $4.15 = $8.90||$1.10 + $3.90 + $4.15 = $9.15|
In the case of DoorDash, its driver pay is based on the Dasher Pay Model. The pay amount consists of Base Pay + Promotions + Tips. Drivers of this food delivery service also get 100% of the tips.
Base pay at DoorDash starts at $2 up to $10. It is computed by distance, time, and earnings.
Promotions give drivers several ways to increase their earnings. They include the following:
- Peak Pay – Drivers, will make an additional $1 to $4 if you drive during busier hours. A Peak Pay alert will pop up in the app to inform drivers that it is available.
- Drive – While this is not very common, drivers get more pay by delivering large orders.
- Challenges – If a driver completes a specific number of orders at a certain time frame, they will be paid more. These challenges pop up in the app. They can be combined with Peak Pay.
DoorDash drivers make an average of $12 to $15 per hour without tips. Grubhub drivers make an average of $12 to $13 per hour, also without tips. In the battle of Grubhub vs DoorDash pay, it appears that DoorDash is better than Grubhub.
Which Charges Cheaper In Customer Service Fees?
In regards to Doordash vs Grubhub pay, which is better? Is Grubhub or DoorDash cheaper when it comes to customer service charges? Additional charges are one of the downsides of these kinds of apps. Let us now look at this aspect more closely.
Grubhub seems to fare well in this aspect because, in some cases, customers are not required to pay any service fees at all. However, you can only enjoy this perk if the amount of your order is above their minimum.
You will only encounter this problem if you order food for only one person. But if you are a group of 4 or 5, most likely, you will be able to surpass their threshold amount.
This foodservice app also offers more special promotions like free deliveries and better prices because it has a larger and wider restaurant network.
Meanwhile, DoorDash will most likely charge a service fee. They may even charge it twice: once for the use of their app and another for the restaurant. DoorDash will also deliver your order for free if its total amount goes over $10. Once in a while, they also offer some promotions.
Both food delivery service apps offer subscription services. Aside from free deliveries, both apps also hold promotions such as cashback. Both apps will cost you an average of $9.99 per month in subscription fees.
Conclusion – DoorDash Vs Grubhub
In terms of accessibility, there are more Grubhub outlets and drivers than DoorDash. Therefore, ordering food is slightly easier and faster with Grubhub.
But with regards to app features and user-friendliness, DoorDash fares better because it feels and looks much better.
The two companies have different pricing strategies and income schedules in terms of delivery fees and driver income. There are aspects where Grubhub is better, and there are elements where DoorDash is better as well. You have to examine the two apps deeper to arrive at a realistic assessment.